Your Privacy Matters
Privacy Policy
Last updated: 1 May 2025
This Privacy Policy describes how GiftKida ("giftkida.com", "we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you place an order, we collect:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely via payment gateway — we do not store card details)
- Photos and customisation inputs you provide for product personalisation
- Order history and communication records
We also automatically collect device and usage data including your IP address, browser type, pages visited, and referring URL via cookies and analytics tools.
2. How We Use Your Information
- To process and fulfil your orders.
- To communicate about your order status, shipping updates, and support queries.
- To send you promotional communications (you may opt out at any time).
- To improve our website and product offerings.
- To detect and prevent fraud.
- To comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We share it only with:
- Logistics partners (e.g., Shiprocket, Delhivery) for shipping your order.
- Payment processors (e.g., Razorpay, PayU) for secure payment handling.
- Analytics providers (e.g., Google Analytics) to understand website usage.
- Legal authorities when required by law.
4. Cookies
We use essential and analytical cookies to operate our website. You can manage cookies in your browser settings. Disabling cookies may affect some site functionality.
5. Data Retention
We retain your personal data for as long as necessary to process your orders, comply with legal obligations, and resolve disputes. You can request deletion of your account data by emailing us.
6. Your Rights (under Indian IT Act and DPDP Act)
- Right to access the personal data we hold about you.
- Right to correct inaccurate data.
- Right to request deletion of your data.
- Right to opt out of marketing communications.
To exercise any of these rights, email us at support@giftkida.com.
7. Security
We implement industry-standard security measures including SSL/TLS encryption, secure password storage, and access controls to protect your personal information.
8. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.